Phteah Yeay is in Siem Reap, Cambodia. This policy applies to every booking made directly with us.
Returns
We don't accept returns. Stays, classes and services can't be returned once they've been provided.
Cancelling your stay
- Cancel at least 48 hours before arrival and your deposit is refunded in full.
- Cancel less than 48 hours before arrival, or don't arrive, and your deposit is non-refundable.
How to cancel
Message us on WhatsApp at +855 92 828 491 or email hello@phteahyeay.com. Include your name, your booking reference (it starts with PY-) and your dates.
Questions about your booking? See our Booking Agreement.