How it works
Every guest at Phteah Yeay has access to Yeay's Concierge from the moment you check in. You log into the guest portal with your booking reference and email. You browse the services. You book what you want. The charge goes on your room folio — settled at check-out, the same way the bar tab is. No cash. No haggling. No envelope to a driver you've never met.
If a service is in this catalogue, it has been used by us personally, by family, by staff, or by guests whose feedback we trust. If a partner ever lets us down, they come off the list. The list stays short on purpose.
What's available
Transportation
- Airport arrival transfer — private air-conditioned car, English-speaking driver, meet you at SAI arrivals with your name on a sign · from USD 15
- Airport departure transfer — same · from USD 15
- Angkor tuk-tuk for the small or big temple circuit · half-day from USD 18, full-day from USD 25
- Private driver + van for groups of 4+ or longer day trips · from USD 65/day
- Bicycle hire with helmet, lock, and map · USD 5/day
- Late-night transfer from Pub Street, restaurants, or anywhere in the city · USD 10 flat
Tours
- Angkor Wat sunrise, with a guide who actually knows the bas-reliefs · from USD 35/person
- Angkor big circuit — Angkor Wat, Bayon, Ta Prohm · from USD 45/person
- Banteay Srei + Kbal Spean day trip — pink stone and a river of carved lingas · from USD 60/person
- Tonle Sap floating villages — the responsible operator, not the photo-stop one · by arrangement
- Beng Mealea jungle temple — overgrown, atmospheric, two hours from town · from USD 55/person
- Phare Cambodian Circus — ticket plus tuk-tuk both ways · by arrangement
- Cooking class with Yeay's kitchen team — market visit, hands-on pestle work, lunch · from USD 35/person
- Krama weaving demonstration at a workshop in the next district · by arrangement
- Apsara dance evening at the property or at a curated venue · by arrangement
Wellness
- In-room Khmer massage — traditional, professionally trained, comes to you · 60 min USD 32, 90 min USD 48
- Reflexology in your room or at the garden pavilion · 60 min USD 28
- Private yoga session — sunrise on the rooftop, or in your room · 60 min USD 25
- Meditation session with a local teacher · 45 min USD 22
- Hair-wash and head massage at the desk · USD 18
Food & drink
- In-room dining — full menu, 07:00–22:00, including breakfast in bed · menu prices
- Long-table private dinner for 2–12 guests, set in the courtyard or rooftop · from USD 28/person
- Picnic basket packed for Angkor or a temple day · from USD 14/person
- Wine and cocktail tasting with Yeay's bar team · from USD 25/person
- Private cake for a birthday or anniversary (24-hour notice) · from USD 18
Practical
- Same-day laundry — in by 09:00, back by 18:00, folded, pressed if needed · from USD 8/load
- Dry cleaning · per item, from USD 3
- Shoe shine delivered to your room · USD 5
- SIM card with data preconfigured and inserted for you · from USD 8
- Currency exchange at the front desk at the day's rate
- Visa extension assistance for stays longer than 30 days · service fee USD 15
- Photography session — a Cambodian portrait photographer for an hour on the property · from USD 75
- Tailoring — alterations or a custom shirt or dress, ready in 48 hours · from USD 30
Family
- Babysitting by a vetted, English-speaking sitter who has worked with our staff's children · USD 8/hour
- Children's amok class — shorter, gentler version of the adult cooking class · USD 18/child
- Family bike outing with helmets and a guide · from USD 28/family
Wellbeing & care
- English-speaking doctor on call — recommended, not employed by us, you pay them directly · consultation USD 25
- Pharmacy delivery within the hour · service fee USD 3 + pharmacy price
- Eyeglass repair at the optical shop on Sivatha Boulevard · we walk it over for you
The trust promise
Three things you can count on:
Prices are the prices. The number you see is the number you pay. No surcharges, no "fuel supplements," no tip pressure at the end of the ride. Tips are appreciated by every partner but never expected, and never solicited.
Every partner has been used by us personally. Drivers, guides, masseuses, sitters, photographers — we don't list anyone we haven't sent our own family to. If a partner ever cuts a corner with a Phteah Yeay guest, they're off the list the next day.
If anything goes wrong, you tell us. Not the driver. Not the tour operator. The front desk. We make it right — refund, replace, or step in — and we deal with the partner ourselves. You should never have to argue with a stranger in a country where you don't speak the language.
Frequently asked
Can I book a service after I arrive? Yes — most services can be booked the same day. Tours and transfers we ask for 12 hours' notice. The cooking class and the Apsara evening need 24 hours.
Can I pay the partner directly to save the markup? Honestly, no — and we'd ask you not to. Our concierge fee covers the vetting, the language buffer, the guarantee, and the time we spend confirming and arranging. If you pay a driver directly and they overcharge you, we cannot help. If you book through us and they overcharge you, we make you whole and we deal with them.
What if I want something that isn't on this list? Ask. We will tell you whether we can arrange it. If we can't, we will tell you that too — and recommend who to ask instead. Sometimes the answer is "the family who runs the noodle shop on Wat Bo Road, just walk in." That's not a service we can profit from; we tell you anyway.
Is gratuity expected? Never expected. Always appreciated. If a guide or driver was wonderful, USD 3–5 in their hand at the end is a kind gesture. If service was poor, please tell us before tipping — we'd rather refund you and replace the partner than have you tip out of politeness.
Can my guests who aren't staying with me use the concierge? The portal is for registered Phteah Yeay guests only. If your friends are eating dinner with you on property, they can ride in your booked transfer. They cannot book separately through our concierge unless they're also staying.
Is there a service fee or minimum? No fee, no minimum. The prices listed are inclusive of our service charge.
To book
After you arrive and check in, you'll receive a personal link to Yeay's Concierge Portal by email. Log in with your booking reference and the email on file. Browse, choose, pay through your room.
You can also walk up to the front desk anytime. We are open 24 hours and the kettle is always warm.
Yeay's Concierge is currently available to registered guests of Phteah Yeay only. To stay with us and access the concierge, reserve your room or join the waitlist for our October 2027 opening.
Related: Guest Amenities · Things to Do · Visit